Refund policy

Last updated 2026-11-02. Short version: a full refund within 30 days of buying, for any reason.

30-day money-back guarantee

If you buy a Premium or coaching centre pass and it is not right for you, ask for a refund within 30 days of the purchase and you get the full amount back. You do not need to give a reason, and it does not matter how much you have used the pass.

How to ask for a refund

1. Open the receipt email from Paddle, which took your payment, and use its link to get help with your order.
2. Or go to paddle.net, find your order with the email address you used at checkout, and choose to request a refund.
3. Or write to us at hello@camelkeys.com with that email address, and the order number if you have it. We will arrange the refund with Paddle.

Who sends the money back

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. The refund goes back to the card or account you paid with. How long it takes to show up depends on your bank or card provider; it is often a few working days.

Mistakes with an order

If you were charged twice, bought the wrong plan or paid for a pass you did not mean to buy, tell us. We refund the extra payment or swap the plan, even after 30 days.

What stays the same

A refund does not touch your account: your results, badges, profile and progress all stay. Typing tests, lessons, races and leaderboards are free and never need a payment, so there is nothing to refund for them.

Contact

Email hello@camelkeys.com or call +880 1768-441133. For questions about a payment or a refund, include the email address you used at checkout.

Site owner: Md Rakib Hassan.